A conversational newsletter by Zendesk
With over 5 billion global messaging accounts and WhatsApp alone processing more messages than all of SMS, modern messaging has emerged as the world's most powerful communication channel.
Add chatbots, voice assistants and AI to the mix and it's clear that conversational technology is slowly — “and then all at once” — changing the way people interact with businesses and technology.
This shift is fascinating and complex and crucial for product, engineering, marketing and customer experience professionals to keep track of.
The Message offers a much-needed layer of analysis to the barrage of industry news, platform updates and hype, unpacking why all this actually matters to you and your business.
Sign up below and we’ll send you fresh insights on the evolving state of messaging, chatbots and conversational commerce every second Friday.